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In the News

What's new at BSI Financial

  • 3/7/24: BSI Financial Services, Bizzy Labs Unveil Breakthrough in Loan Boarding Automation

    BSI Financial Services, a leading mortgage fintech platform, and its affiliate, Bizzy Labs, announced a major enhancement to Bizzy Labs’ compliance technology, Libretto, that further streamlines and automates the loan boarding process, particularly for MSR acquisitions. Libretto now integrates business rules with automated workflows to minimize risk when MSR clients are boarding newly acquired loans on their servicing systems.

    Leveraging AI, optical character recognition (OCR) and workflow automation tools, Libretto integrates with various data sources—such as the Uniform Loan Deliver Dataset (ULDD), data tapes and document images—and automatically compares and verifies extracted data to improve speed, accuracy, and compliance in the loan boarding process. If any issues are detected, Libretto automatically reaches out to prior servicers to fix the errors in the data tape or document images and keeps the process of onboarding loans onto the Sagent LoanServe servicing platform moving forward. BSI leverages Sagent’s cloud-based servicing platform as its system of record.

    The enhancement incorporates dozens of business rules that check for common errors and discrepancies in the loan boarding process. It also provides end-to-end reporting that gives all internal business and compliance stakeholders, including prior servicers, the ability to monitor status updates and loan boarding issues and deliver accurate results almost instantaneously.

    “Our latest enhancement to Libretto leverages generative AI capabilities to provide the fastest and most accurate loan data boarding available in the industry,” said Gagan Sharma, founder and CEO of both BSI Financial Services and Bizzy Labs. “This upgrade perfectly illustrates our commitment to improving loan performance and profitability for our MSR acquisition clients.”

    “I’m excited that we’ve achieved this milestone and see broader uses beyond the boarding phase,” said Anwar Ali, product manager lead at BSI Financial. “Libretto’s ability to scan for compliance risks and deadlines using an entire library of compliance and business rule sets is second to none.”

    BSI Financial Services is committed to opening its technology to business and compliance partners, regulatory agencies, and other service providers so they can build their own solutions on top of BSI’s technology platform.

    “Through collaboration and integration with open-source technologies, we will continue to evolve and build our platform as a foundation for bringing efficiency and accuracy to our industry stakeholders,” said Sharma.

  • 10/12/23: BSI Financial Services is a Player in the First-Ever Rated Home Equity Agreement Securitization

    BSI Financial Services Chosen as Backup Asset Manager for First-Ever Rated Home Equity Agreement Securitization

    Read the complete announcement here.

  • 3/22/23: BSI Financial Services Names Harold Lewis President and COO and Brett Behrens head of agency servicing

    BSI Financial Services, a mortgage operating platform, today announced Harold Lewis has been hired as president and COO. In this newly created position, Lewis will be responsible for scaling BSI Financial’s platform and delivering value to its customers through the combination of improved operational efficiency, reduced risks, technology advancements and exceptional talent.

    Prior to joining BSI Financial, Lewis served as president and COO of Nationstar Mortgage (dba Mr. Cooper), where he led the growth of the company’s servicing portfolio from $30 billion to $400 billion and its mortgage origination portfolio from $1.8 billion to $25 billion. Prior to Nationstar, Lewis held several C-Suite and senior executive positions, including COO at CitiMortgage, COO of residential real estate at Fannie Mae, president of NationsCredit for Bank of America/Barnett Bank, and COO of Resource Bancshares Mortgage Group. Most recently, he served as a senior advisor at McKinsey & Company. In addition, Lewis currently serves on the board of directors at Upbound (dba Rent-a-Center and Acima) and on its audit and compensation committees.

    “I am excited to welcome an exceptional industry leader like Harold to our leadership team,” said Gagan Sharma, founder and CEO of BSI Financial. “As we scale BSI in these changing times for our industry, Harold’s leadership and expertise will ensure that we deliver a best-in-class customer experience while minimizing risk.”

    "I am thrilled to be joining BSI Financial Services and look forward to working with our talented team to drive further growth and create increasing value for our customers,” said Lewis, who will report to Sharma.

    Larry Goldstone, BSI Financial’s president of capital markets and lending, said, “I am pleased to have Harold join our management team as president and COO, taking over responsibility for the management of all operational aspects of our platform. As we look ahead, our growth plans and aspirations require a person with Harold’s talent and experience and will ensure our collective success.”

    BSI Financial also announced the appointment of Brett Behrens to head agency servicing. He will report directly to Lewis.

    Behrens has more than 33 years of financial services experience, including over 20 years in servicing management. Most recently, he was a business development executive with Aspen Capital, a private equity firm specializing in the acquisition and servicing of residential and commercial real estate loans. Behrens has also held management positions at Calmco Servicing, Wilshire Credit Corporation/Seterus, Wealthbridge Mortgage Corporation and FCI Lender Services.

    “I want to congratulate Brett on his new role. He is a great example of the talented team members we have at BSI,” said Sharma.

    BSI Financial’s cloud based, open API and AI driven platform is built from the ground up to transform the mortgage servicing experience for all stakeholders. Its end-to-end digital servicing platform enables investors and originators to transact seamlessly, with automated loan boarding, investor reporting and data-driven loan monitoring through the lifecycle of the mortgage. The company’s digital homeowner interface offers the convenience of mobile-friendly UX and multi-channel service that ensures high customer retention and satisfaction, further enhancing the value proposition for originators and investors.

    BSI Financial has also built a proprietary AI-driven compliance automation and workflow that ensures complex, state-by-state regulations are kept up-to-date and acted on with precision and certainty, providing real-time visibility into the mortgage details and exceptions. In addition, Bizzy Labs, the company’s subsidiary, offers a SaaS RegTech solution to external servicers and investors.

  • 3/14/23: BSI Financial Joins MCT’s Co-Issue Marketplace

    BSI Financial Services (BSI) has become the latest investor to join BAMCO, MCT’s new marketplace for co-issue loan sales.

    Read the complete announcement here.

  • 5/16/2022: Sean McGowan and Shannon Clay join BSI Financial

    BSI Financial Services has announced the additions of Sean McGowan as Chief People Officer and Shannon Clay as SVP of Investor Reporting.

    "Our people and culture are central to our growth strategy," said Gagan Sharma, President and CEO of BSI. "Sean's expertise at building great teams will be key to enriching our culture while maintaining an agile, growth-focused HR strategy. We're excited about expanding our competitive advantage under his leadership and continuing to attract and retain top industry talent."

    McGowan comes to BSI with more than 20 years of experience, and will be responsible for developing and executing a human resource strategy in support of BSI's overall business plan and strategic direction, specifically in the areas of talent management, organizational and performance management, training and development and compensation.

    "At BSI, I see a fantastic opportunity to combine my background with an experienced, people-oriented leadership team and help drive the next phase of BSI's growth," McGowan said. "I look forward to building a great culture and an awesome workplace experience."

    McGowan has held leadership positions at Accenture, Bank of America, and Mr. Cooper. Most recently, he led Appspace, a global software company providing a workplace experience platform.

    Clay will be responsible for managing BSI’s investor reporting team and reconciliations and treasury cash management, and will drive overall secondary market accounting process improvement and profitability initiatives. She brings more than 20 years of experience in mortgage investment and portfolio management to her role, as well as knowledge of end-to-end servicing, including loan modifications and cash management.

    "I'm thrilled to have Shannon on the team here at BSI," said Scott Johnson, BSI's SVP, Corporate Controller, and Treasurer. "Her deep industry knowledge and focus on process and team development will help propel BSI's growth plans into the future."

    Most recently, Clay served as SVP of Investor Services for Mr. Cooper, where she led significant cost and quality management initiatives. After graduating from Texas A&M University, she joined Saxon Mortgage, where she led improvements in securities reporting. She has held leadership positions at both Countrywide and Saxon, where she improved accuracy and efficiency of distressed asset fulfilment.

    "I'm impressed by the caliber of people at BSI and look forward to moving into the next phase of growth together," Clay said.

  • 11/10/2021: Brett Behrens Named Senior Vice President and Head of Non-Agency Loan Servicing

    BSI Financial, a MortgageTech platform that enables sustainable homeownership , announces that Brett Behrens has joined BSI Financial as senior vice president and head of Non-Agency Servicing. In this newly-established position, Behrens will oversee all aspects of servicing for business-purpose, non-performing, re-performing and non-QM loans.

    Executive Vice President Jared Walsh will continue to manage servicing for Agency Loans.

    "With Brett's experience in financial services, and particularly loan servicing, BSI is well positioned to serve its clients originating and acquiring such portfolios ," said Gagan Sharma, BSI Financial’s President and CEO. " Capitalizing on our decades of experience and advanced regtech to support investors, Brett will lead the growth of our non agency platform."

    "Segmenting our servicing platform into Agency and Non-Agency loans will enable us to fine-tune the client and customer experience for both books of business," said Sharma. "This step sharpens our focus on bringing world-class technology and service to every client and customer we touch."

    Behrens has more than 32 years in financial services with 20 years in servicing management. Most recently, he was a business development executive with Aspen Capital, a private equity firm specializing in acquisitions and servicing of residential and commercial real estate loans.

    He has also held management positions at Calmco Servicing, Wilshire Credit Corporation/Seterus, Wealthbridge Mortgage Corporation and FCI Lender Services.

    "BSI Financial has a great culture, and has grown substantially in recent years, so it was an easy decision to become a member of this impressive organization,” said Behrens.

  • 4/5/2021: Michael Bugbee Joins BSI Financial Services as Vice President of Client Success

    BSI Financial Services, a mortgage-centric financial services company, announced today that Michael Bugbee has been hired as vice president of client success, where he will lead the company's broader strategy to better align the delivery of its robust and client-centric focus with the expanding needs of BSI's growing primary and specialty servicer client base.

    "Michael's depth of knowledge and expertise in the agency and specialty servicing space is consistent with our core value of providing a world-class client experience," said Allen Price, senior vice president of sales and marketing at BSI Financial. "We're excited to have Michael join the BSI team."

    The client success group previously reported to BSI President John Lawrence in servicing and operations; they will now report to Price in sales and marketing.

    "It is exciting to grow our leadership team as we continue to focus in on our primary and specialty servicing clients," Lawrence said.

    Bugbee replaces Mike Whitfield, who will transition into a senior project management role to focus on several key initiatives throughout the company. To ensure client success continuity and a smooth transition, Whitfield will continue to work with Bugbee over the next several weeks.

    With nearly 20 years of experience, Bugbee worked for more than a decade at Mr. Cooper/Nationstar Mortgage, where he held a variety of roles but more recently leading a team of client managers responsible for portfolios totaling 300,000 units with a UPB of $86 billion. Before that, he worked for over seven years at Freddie Mac as a portfolio manager.

    "I'm delighted to lead BSI's client success delivery model and look forward to further enhancing the client management experience," Bugbee said. "I believe my mortgage background in operations, client and portfolio management makes me well suited for this critical role."

  • 3/11/2021: Entra Solutions Names Brandon Montgomery National Sales Director

    Entra Solutions, an affiliate of BSI Financial Services and a leading provider of title, escrow, real estate, valuations and default solutions to the residential real estate industry, announced Brandon Montgomery has joined the company as national sales director. Montgomery will work with Realtors, lenders, and attorneys to simplify and optimize their real estate title and escrow relationships.

    A real estate and mortgage industry veteran, Montgomery has spent over 10 years developing high-performing sales strategies and helping clients to achieve profitability in their business ventures. Most recently, Montgomery served as a title and escrow lead at Old Republic Title and has also worked as a banker and loan closer at Wells Fargo.

    In addition to supporting BSI Financial clients, Entra provides high-touch escrow title underwriting, asset management and collateral valuation services for lenders and real estate professionals nationwide.

    "Brandon brings leadership, positive energy and experience to Entra's escrow, title and real estate business," said Allen Price, senior vice president of sales and marketing at BSI Financial. "His understanding of the title and escrow business and ability to use resources and develop strategies for success makes Brandon a valued member of our team."

    "Title and escrow are vital parts of the real estate transaction process that should be seamless and personalized to every client's unique needs," Montgomery said. "My experience has given me the ability to understand each client's point of view in any scenario and collaborate to find the best solution for them. I am excited to bring that experience to Entra."

  • 12/15/2020: S&P Ranks BSI Financial Services as a Residential Primary Servicer

    BSI Financial Services announced that S&P Global Ratings has affirmed the company’s Average ranking as a residential primary servicer and added the company onto its Select Servicer List.

    In its review, S&P cited BSI Financial’s tenured and experienced management team, its capable systems and technology supporting its primary servicing responsibilities—including robotic processing automation—and its ability to grow its prime loan portfolio year-over-year as reasons for the ranking.

    "We have stepped up our technology efforts to produce the highlights cited by Standard & Poor’s in their determination," said Gagan Sharma, BSI Financial president and CEO. "Our big data approach to loan servicing is producing favorable results for our clients and their customers, enabling portfolio growth while lowering servicing complaint rates.”

  • 11/9/2020: BSI Financial Names Brandon McGee Vice President of Portfolio Management

    BSI Financial Services, a mortgage-centric financial services company, announced it has hired Brandon McGee as vice president of mortgage servicing rights transaction manager. In his new role, McGee will be responsible for the company’s MSR and portfolio acquisitions and overseeing and supporting the day-to-day management of the company’s growing servicing portfolio.

    “We are thrilled to be able to add a person of Brandon’s long experience in MSR and portfolio management to the BSI Financial team,” said Larry Goldstone, president of capital markets and lending. “Brandon brings a relationship-based approach to portfolio management and has a proven track record of exceeding performance goals. His passion and flair for problem-solving will serve us well.”

  • 8/24/2020: BSI Financial Partners with Kasasa to Power New Loan Product for Credit Unions and Community Banks

    Kasasa®, an award-winning financial technology and marketing provider, and BSI Financial Services, a technology-centric financial services company, have partnered to increase servicing speed and visibility of a revolutionary mortgage loan product that community banks and credit unions can market to their customers.

    BSI Financial will provide loan servicing for community banks and credit unions offering the Kasasa Mortgage™, a one-of-a-kind product that allows financial institutions to compete with larger banks on more than just rates, while creating value for borrowers and providing an innovative lending experience. It features a unique concept called a "Take-Back™," which provides borrowers the flexibility to accelerate loan payments to reduce debt but take back all or part of the pre-paid amount if they need it.

  • 8/18/2020: BSI Financial Announces Key Executive Promotions

    BSI Financial Services, a mortgage-centric financial services company, today announced it has promoted Larry Goldstone to president of capital markets and lending and John Lawrence to president of servicing and lender services.

    A 20-year veteran of the mortgage industry, Lawrence previously served as BSI’s executive vice president and chief servicing officer, where he led the company’s Entra, ESPL and quality control groups. In his new role, Lawrence will be responsible for the overall profitability and operations of the company’s servicing and lender services businesses. Prior to joining the company, Lawrence held senior executive positions at PIMCO, PennyMac, Wells Fargo and IndyMac Bank.

    Goldstone previously led BSI’s mortgage servicing rights strategy as executive vice president of capital markets. Over the past six years, he helped grow BSI into one of the top 10 buyers of flow mortgage servicing rights and developed a new retention/refinance group for the company. Prior to joining BSI, Goldstone was founder and CEO of Aventur Partners, a business consulting and investment advisory firm. He was also the co-founder, CEO and president of Thornburg Mortgage, which he built into one of the most successful mortgage real estate investment trusts.

  • 1/27/2020: Cindy Silva Joins BSI Financial as Director of Sales

    BSI Financial Service has hired Cindy Silva as Director of Sales.

    Silva will be responsible for day-to-day sales leadership of BSI Financial's loan subservicing, quality control, and real estate business lines offered through Entra Solutions, an independent company recently launched by BSI Financial that combines the operations of its title and escrow, real estate and foreclosure and default services.

  • 12/20/2019: Fitch Upgrades BSI Financial's U.S. RMBS Servicer Ratings

    Fitch Ratings-New York-20 December 2019: Fitch Ratings has upgraded BSI Financial Services' (BSI) U.S. residential mortgage servicer ratings as follows:

    • U.S. residential primary servicer rating for Prime product to 'RPS3' from 'RPS3-';
    • U.S. residential special servicer rating to 'RSS3' from 'RSS3-'.

    The Rating Outlook remains Stable.

    The ratings and Stable Rating Outlook reflect BSI's experienced management team, adequate risk control environment and integrated servicing technology. The ratings and Outlook also incorporate the company's financial condition.

  • 9/19/2019: Allen Price Joins BSI Financial as SVP for Sales and Business Development

    BSI Financial Services has hired Allen Price as senior vice president of sales and business development to lead the company's financial and real estate services lines of business.

    Price will be responsible for growing BSI Financial's loan subservicing, quality control, mortgage servicing rights (MSR) purchase and real estate business lines offered through Entra Solutions, an independent company recently launched by BSI Financial that combines the operations of its title and escrow, real estate and foreclosure and default services.

  • 5/292019: We Respond to the CFPB Announcement and Consent Order

    On May 29, 2019, BSI Financial Services entered into a consent order with the Consumer Financial Protection Bureau (CFPB). In April 2014, the CFPB asserted that BSI Financial did not have an adequate information technology plan that included procedures to ensure the integrity of loan data obtained from other servicers when boarding loans.

    BSI Financial has always been committed to delivering a high-quality customer experience to borrowers while complying with all applicable legal and regulatory requirements. The data integrity issues identified by the CFPB were isolated to loans that were boarded prior to September 2014. While we regret any instance in which we did not comply with a regulatory requirement, we believe those cases were isolated incidents and have been resolved in the ordinary course of business.

    We reached this agreement with the CFPB in the interest of putting this matter behind us to focus on the needs of our clients, employees, and borrowers.

    "The CFPB essentially asked us to create a data integrity program, so we developed technology that drives the best data integrity program in the industry," said Gagan Sharma, BSI Financial President and CEO. "We remain committed to being compliant with all rules and guidelines."

    In February 2017, BSI Financial launched a new analytics application that performs loan-level analysis of all loans we service, as well as new loans being boarded. Named BSI ASSET360TM, the application scours 10,000 standardized data elements and examines the entire portfolio daily, applying more than 1,000 business rules. Any exceptions or anomalies it finds are then referred to operations teams for research and remediation.

    ASSET360 is an example of REGTECH, a type of technology that enables us to perform daily exception analysis of every loan we service to reduce errors, improve service to borrowers and ensure regulatory compliance. It is unique to BSI Financial and we believe it is the most advanced application of its kind.

    ASSET360 drives daily reporting to lenders, updates loan information available to borrowers through desktop and mobile applications and is used to support our data integrity program. It is core to our information technology and data improvement strategies.

  • 5/16/2019: BSI Financial Appoints Three New Members to Management Team

    BSI Financial Services has added three new members to its management team, filling roles that are key to its growth strategy. It names Jean-Marc Eichner as senior vice president, Loan Originations; Adam Rider as vice president, Accounting, and Natalie Owens as director, Business Development.

    A seasoned business professional with a deep background in financial services, particularly in optimizing the customer experience, Eichner will lead a new strategic initiative focused on portfolio retention and building BSI Financial’s customer franchise.

    Nearing two decades of experience in finance and accounting for financial services, Rider will help position BSI for a period of sustained growth and expansion in his leadership role in Accounting.

    Owens is promoted from her position as assistant vice president in BSI Financial's Foreclosure department. Prior to joining BSI in January 2016, she managed business relations for Butler & Hosch, P.A. and supervised the Special Proceedings Department for Brice, Vander Linden and Wernick P.C. She holds a Masters Degree in Liberal Studies from Southern Methodist University.

  • 2/252019: BSI Financial Announces Strategy to Purchase Mortgage Servicing Rights

    BSI Financial Services announced that it has partnered with two institutional investors to purchase mortgage servicing rights (“MSR”). This capability is funded by a capital raise in excess of $100 million, which was nearly three times the amount targeted. BSI Financial will source, perform due diligence and service MSR assets acquired in partnership with these investors.