We recognize that no one enters into a mortgage agreement with the intention of not paying their mortgage payments. However, events occur that change our lives and cause hardships.

As soon as it appears you may be in danger of missing or making a late payment, contact us. We have worked very hard to develop options for our customers that will allow smooth transitions for customers and help them in their hardships. If you are currently experiencing a financial hardship and need to discuss options with BSI, please call our Customer Assistance department at 1-800-327-7861. We'll work with you to try to make the best of a difficult situation, and do our best to work out a plan for you to keep your home. .