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Payment Difficulties Who To Contact? How To Avoid Foreclosure What Are The Options? Hardship Assistance Frequently Asked Questions

We recognize that no one enters into a mortgage agreement with the intention of not paying their mortgage payments. However, events occur that change our lives and cause hardships.

As soon as it appears you may be in danger of missing or making a late payment, contact us. We have worked very hard to develop options for our customers that will allow smooth transitions for customers and help them in their hardships. If you are currently experiencing a financial hardship and need to discuss options with BSI, please call our Customer Assistance department at 1-800-327-7861. We'll work with you to try to make the best of a difficult situation, and do our best to work out a plan for you to keep your home.

** Special Bulletin: Hardest Hit Funds Provides Borrower Relief for Homeowners in Some States

The housing crisis of 2007 led to a massive recession that contributed to job losses, home value declines and economic instability. In 2010, in an effort to support the U.S. housing market (the health of which is critical to the U.S. economy) the Obama Administration established the Hardest Hit Fund. This fund makes available $7.6 billion to the 18 states most affected by the housing market downturn, and the District of Columbia.

Hardest Hit Fund programs are designed and administered by each state’s Housing Finance Agency in locally-tailored programs that assist homeowners struggling to meet their loan obligations. They are aimed at helping those who owe more on their mortgage than their home is worth and helping unemployed homeowners remain in their homes as they search for employment.

States included in the Hardest Hit Fund program are:

Alabama Arizona California Florida Georgia Illinois
Indiana Kentucky Michigan Mississippi Nevada New Jersey
North Carolina Ohio Oregon Rhode Island South Carolina Tennessee
District of Columbia

Learn  which states offer relief through the Hardest Hit Fund. Click on the Fact Sheet link in your state to learn more about the services available to you.

Hardest Hit Funds are available until the end of 2017, so act now to see if you qualify.


Visit the U.S. Treasury Department  page on the Hardest Hit Fund

Learn  how homeowners are being helped by Hardest Hit Fund

Read  what the news media is saying about the Hardest Hit Fund

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