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Hardship Assistance

Frequently Asked Questions

To begin the process you will need to send some personal information to BSI. This information must be provided by all parties on the Note and Mortgage. The following information must be provided to BSI to initiate a workout review:

A hardship letter explaining exactly what circumstances caused your default (please include exact dates and figures).

Completed hardship form

Print out a copy of the Borrower Assistance Form available in PDF Format or EXCEL Format, complete it and mail it to us, along with the additional information

Copies of the past two years' tax returns along with the IRS form no. 4506T-EZ. Please print and fill out the PDF format of IRS form no. 4506T-EZ (English Version), or the PDF format of IRS form no. 4506T-EZ (Spanish Version), complete it and mail it to us.

Copies of the two most current bank statements (i.e. Savings, checking, credit union).

Copies of the two most recent pay stubs (including unemployment, compensation, disability,or SSI).

A copy of the listing agreement if the property is listed for sale.

Click here for the HAFA matrix.

The above information may be mailed to:

BSI Financial Services
Attn: Default Resolution Team
314, S Franklin Street
Titusville, PA 16354

Or you can fax the information to:

BSI Financial Services
Attn: Default Resolution Team
814-217-1366

If you have any questions regarding the required information, please contact the Default Resolution Team at (800) 327-7861 .

It is important to note that the initiation of a workout review does not waive any remedies available to BSI under the terms of your Note and Mortgage.

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