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Consumer Privacy Policy
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IMPORTANT INFORMATION

At BSI Financial Services, protecting the privacy of your personal information is critically important to us. We value your business and the trust you put in BSI Financial Services. In order to service your loan, we collect, maintain, and use information about you on a routine basis. To help you better understand how we protect and share your personal information, we are providing you with the following statement describing our policies with respect to the privacy of customer information. If you become an inactive customer or terminate your customer relationship with us, we will continue to adhere to the policies described in this notice.


Personal Information we collect about our customers

As a mortgage servicer, we collect, retain, and use nonpublic personal information about our individual customers to serve our customers more efficiently and manage our business more effectively. We may collect nonpublic personal information about you from such sources as:

 
Applications or other forms submitted by you, such as your name, address, telephone number, and social security number;
Information about your transactions with us, with our affiliates, or with others, such as your account balance, payment history, and other account activity;
Information we receive about you from consumer reporting agencies, such as your credit bureau reports and other information relating to your creditworthiness; and Information we may gather in compliance with certain laws and regulations.
 

Why we share our customer's personal information

Under limited circumstances and only in full compliance with applicable law , we may disclose this nonpublic personal information about you with our affiliates (businesses related to us by common ownership or control) and with other non affiliated third parties, in order to provide you with better service, offer you products or services we believe you will find valuable, or respond to inquiries from regulators or law-enforcement agencies in their investigation of suspected fraudulent activities. We may disclose all of the information we collect about you to companies that perform marketing services on our behalf, or other financial institutions with which we have joint marketing agreements.

 
Giving you the power to choose

We respect your privacy and offer you choices as to the extent to which we may share information about you with others. If you prefer that we not share the information we collect about you with our affiliates or with nonaffiliated third parties (other than those disclosures permitted by law), you have the right to direct us not to share that information. To indicate your preferences, please contact our Customer Care Center at (800) 327-7861 to request an OPT out form. It is important to note that transactional and experimental information (such as account transactions, balances and payment history) with a customer can be shared among affiliates and others as permitted by federal law.

How we protect your information

We maintain strict physical, electronic, and procedural safeguards to protect the information we collect about our customers. Access to that information is restricted to individuals who need it to perform their work for us and only after they are trained in the proper handling of such information. We also require affiliated and nonaffiliated companies working with us to protect your information and only use it to provide services we authorize for you and for us.
 
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